Terms and conditions

1. Introduction

Welcome to Royal Mail Group’s Careers Site, which provides access to Royal Mail Group’s recruitment service -we’re excited you’re interested in becoming part of the team.

These Terms and Conditions govern your use of this website (‘Royal Mail Group Careers Site’, ‘website’ or ‘careers website’) to access Royal Mail Group’s recruitment service, and your use of that service.

Please make sure you read these Terms and Conditions carefully, as they outline your and our rights and responsibilities.
 

2. Information about us

This website is owned and operated by Royal Mail Group Limited, a company registered in England and Wales with company number 04138203 and whose registered office is at:

185 Farringdon Road

London

EC1A 1AA
 

Royal Mail Group Limited’s VAT registration number is GB243170002.

In these Terms and Conditions, ‘we’, ‘our’, ‘us’ and ‘Royal Mail Group’ mean Royal Mail Group Limited or whichever company owned by it you apply for work for. These include the ‘Parcelforce Worldwide’ and ‘Royal Mail Property & Facilities Solutions’ businesses.  
 

3. Acceptance of Terms and Conditions

By accessing and using our careers website and recruitment service, you accept and agree to be bound by these Terms and Conditions. If you do not agree to them, please do not use this website.
 

4. Privacy

To access certain features of this website and our recruitment service, or to create a user account, you may need to provide information about yourself [or other people]. We will only use this personal data for recruitment purposes and will not share it with third parties without your consent.  You can find more details of how we collect, store and use personal data, and your rights in relation to it, in our Privacy Notice. 
 

You must keep your account user identification code, password and other user information confidential, and are responsible for all activities that occur under your account.  If you know or suspect that anyone other than you know your account user information, you must tell us promptly at recruitment.technical.query@royalmail.com.  We reserve the right to disable or close your account if we believe you have failed to comply with these Terms and Conditions.
 

This website uses cookies.  For more information about how we use cookies, please see our Cookies Policy.
 

5. Website use and Recruitment Process

You may only use this website to access Royal Mail Group’s recruitment service to find and apply for a job or join our ‘Talent Community’.  Below are some key elements of the recruitment process managed through this website. Please note that this is not an exhaustive list of the recruitment process, and it may not apply to all roles.
 

• Registering an interest in future vacancies: You can register interest in relevant future role opportunities by joining our Talent Community. Talent Community members will be contacted as and when vacancies suitable for their skills and experience become available.
• Application Submission: Applications must be submitted through our official recruitment portal or as directed in the job advertisement.
• Eligibility: To be eligible for a job, you must meet the minimum qualifications and requirements specified in the job description listed on the career’s website.
• Selection: Our recruitment team will review applications and select candidates based on their qualifications, experience, and fit for the role.
• Interviews: Selected candidates will be contacted to schedule interviews. Interviews may be conducted in person, over the phone, or via video conferencing.
• Offers: Successful candidates will receive a formal offer of employment, which will include details of the role, compensation, and other relevant terms.
• Pre-employment checks: Successful candidates will be required to complete pre-employment screening checks in line with their role and Royal Mail Group’s legal obligation to keep mail safe.
   

As a Disability Confident Employer, we are committed to supporting any reasonable adjustments during the application and hiring process. If applicable, please include any relevant details in your application.
 

6. Candidate Responsibilities

When accessing Royal Mail Group’s recruitment service, joining our Talent Community and throughout the processes of applying for a job with us, you must:

• Accuracy of Information: Ensure that all information you give us is accurate and truthful.
• Confidentiality: Maintain the confidentiality of any proprietary information we share with you.
• Compliance: Comply with all instructions and deadlines provided by our recruitment team.
   

You also agree not to:

• Use this website in any way that violates any applicable laws or regulations.
• Transmit any material that is defamatory, obscene, fraudulent or infringes any intellectual property rights.
• Attempt to gain unauthorised access to any part of this website or any systems or networks connected to it.
• Create a link to any page of this website.
• Conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to this website or our recruitment services.
• Use anything downloaded from this website except for personal use in finding and applying for a job or joining our Talent Community and without modifying it.
   

7. Royal Mail Group Responsibilities

We are committed to providing equal employment opportunities and do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other protected characteristic.

We will provide feedback to candidates upon request, subject to availability and at our discretion.
 

8. Disclaimer

This website and its content are provided “as is” without any warranties of any kind. Royal Mail Group does not guarantee the accuracy, completeness, or usefulness of any information on this website, nor that this website will always be available or uninterrupted.  We may suspend or withdraw this website, or our recruitment service, at any time.
 

9. Limitation of Liability

In no event will Royal Mail Group be liable for any damages arising out of or in connection with your use of this website or our recruitment service. This includes, but is not limited to, direct, indirect, incidental, special, punitive, and consequential damages. You must bear the risks associated with the use of the Internet.

We disclaim all liabilities in connection with the following:

• Incompatibility of this website with any of your equipment, software or telecommunication links.
• Technical problems, including errors or interruptions of this website or our recruitment service.
• Unsuitability, unreliability or inaccuracy of this website’s functionality or contents.
• Inadequacy of this website or our recruitment service to meet your requirements.
• Any other websites to which this website links, or their contents; those links should not be interpreted as approval by us of those linked websites or anything obtained from them.
• Any bugs or viruses acquired through use of this website (or any linked website) or our recruitment services.
   

Nothing in these Terms and Conditions affects your statutory rights with respect to employment.
 

10. Intellectual property rights

All intellectual property rights in this website, and the material contained on it, are owned or licensed by us.
 

Royal Mail, the Royal Mail cruciform, Parcelforce Worldwide and the Parcelforce Worldwide logo are registered trademarks of Royal Mail Group Limited in the United Kingdom and other countries.

All website design, text, graphics, their selection and arrangement, and all software compilations, underlying source code, software (including applets) and all other material on this website are copyright of Royal Mail Group Limited or its licensors.

You confirm that we may use all information you submit through this website for recruitment purposes.
 

11. General

These Terms and Conditions are governed by the laws of England and Wales and all disputes arising out of your access to this website, or your use of our recruitment service, are subject to the exclusive jurisdiction of the courts of England and Wales. If you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
 

If any of these Terms and Conditions is deemed invalid or unenforceable for any reason (including, but not limited to, the disclaimer and limitation or liability set out above) then the invalid or unenforceable provision will be severed from these Terms and Conditions and the remaining provisions will continue to apply.
 

These Terms and Conditions were last updated in January 2025. We may change these Terms and Conditions, or our recruitment services, at any time by amending this page, and so you should check back to this page regularly.  Any changes will be posted on this website and will take effect immediately upon posting.