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Welcome to Royal Mail!

This dedicated space is designed to help you prepare for your first day with us. Here, you'll find all the essential information about your new role, an introduction to our core values, and details about the support we offer.


Take a behind-the-scenes look at our operations through information and videos that provide a glimpse into our daily activities.
 

We hope you find this portal helpful and that it makes you feel well-prepared for your induction.
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A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

We Deliver More 

Royal Mail does more than deliver letters and parcels, it’s an institution that’s been on the UK’s doorsteps and in the nation’s hearts for 500 years. It’s a place full of challenges and opportunities, where everyone is supported and rewarded, doing a job we can all be proud of.
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Introducing Royal Mail Group

As the only provider of the universal postal service, meaning one price goes to every address in the UK, Royal Mail plays a vital role in the nations economy. Our network is unrivalled in terms of size, coverage and geographical reach.


This booklet will give you insights into our customers, products and services, market and competition, as well as a timeline of our history and heritage.

Our culture and benefits

Now that you’re part of Royal Mail, you’re part of something special. This booklet will give you an overview of what it’s like to work here. You’ll get an insight into our values, the benefits of working here, and find out more about what’s expected of you now that you’re one of us.

A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Behind the scenes

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Journey of a Parcel

We're proud of the part we play in millions of deliveries every day, and soon you'll feel that pride too. But what does the journey from depot to doorstep look like for a parcel in our pipeline? 
Watch this video to help you understand all the people and processes involved in every successful delivery.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Our values

They shape our culture and underpin everything we do. We focus on our customers and providing a reliable and convenient. We want our people to be proud to work for Royal Mail.
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Be Brilliant

We pride ourselves on knowing our stuff. We're always looking ahead, exploring new innovations to stay on top of what people will need next. 
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Be Positive

Great things are possible. We work together to make them happen, so we always give our customers the very best service.
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Be part of it

We embrace difference, recognising that together we are stronger. We appreciate each one of our customers; they're the centre of our world.
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A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

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Our Business Standards

We are responsible for making Royal Mail the best it can be. Our business standards describe the behaviours we expect from you now you're part of the team. Read through this booklet carefully to understand how to do the right thing for our customers, each other, and the business.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Creating a safe and healthy workplace

We want everyone to enjoy a safe and healthy working environment, free from injury and with good physical and mental health. Press play below to find out what your responsibilities are for keeping yourself and others safe. 

We'll cover Health and Safety in more detail as part of your induction.
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A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Support and Benefits

A career at Phenom Foods Market is more than the work you do. impact on the community, your personal growth and team members.
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Royal Mail People App

Our People App has been designed to  make life easier.  Use the app to change your personal details, view your payslips and annual leave, order uniform, and get answers to all sorts of queries, all from your phone or tablet.

This guide shows you how to download, register and log-in to the app.
Learn about the People App
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Your Wellbeing hub

We're committed to delivering more wellbeing support for you and those you care about around you.

Take time to explore this hub, where you'll find resources to help you be the best version  of yourself.
Explore the Wellbeing Hub
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Help@Hand

With exclusive access to Help@Hand you can access wellbeing support, resources, services and tools to navigate life's challenges.  This includes everything from mental health support, physiotherapy, an employee assistance programme and a 24/7 remote GP service. This is a fully confidential service providing you and your immediate family with a wealth of wellbeing support. 

Download the app below and register using the PIN: 164003
Download the Help@Hand app
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

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The Royal Mail Collective Pension Plan

We are committed to showing our gratitude and helping you save towards the life you want when you retire. That’s why we offer one of the most fantastic pension schemes in the UK to all our colleagues.


Watch this video to learn more!

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A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Our employee resource groups

Royal Mail has seven employee resource groups, connecting and bringing together people from all parts of the company. They were started by our people, for our people and are a great way to meet new colleagues. Our networks play a critical role in supporting the needs of our colleagues. They amplify the colleague voice as part of the One Royal Mail action plan. Our vibrant networks create communities for our diverse colleagues to celebrate dimensions of difference and create safe spaces for dialogue between underrepresented groups and allies. Read more about each group below.
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EmbRace

EmbRace seeks to empower and enable black, Asian and minority ethnic groups to bring their whole self to work, access equal opportunities for personal and professional growth and make a positive contribution to Royal Mail and the communities we serve.
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LGBTQ+ and friends

LGBTQ + & Friends is a safe space and growing community for LGBTQ+ colleagues and our allies. We’re breaking barriers and building allies so every colleague can feel empowered and comfortable being themselves.
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Women & allies

Women & Allies exists to promote inclusivity and create a sense of community, celebrate success and create an open and safe space to talk about issues experienced by female colleagues at Royal Mail.
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enAble

enABLE supports colleagues going through diagnosis, living with a disability, and their allies. Not all disabilities are visible, and the range of conditions that disability encompasses is vast. enABLE are committed to educating the business to create a more accessible environment, and providing a safe space to ask, learn, support, and champion inclusivity.
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Caring

This ERG for working families is dedicated to creating a supportive network for colleagues across the business. We aim to empower our leaders and managers with the skills to understand and accommodate the diverse needs of our workforce. By collaborating with external charities and organisations, we seek to provide relevant resources and support to those in need.

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NextGen

The ERG reinventing Royal Mail for the next generation. NextGen aim to create a positive and inclusive work environment, where everyone feels they are able to bring their full selves to work. We are passionate about providing opportunities for everyone to realise their full potential through their careers at Royal Mail.

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MilNet

The MilNet ERG is about empowering veterans, reservists, cadet force adult volunteers, and spouses/partners by fostering a sense of belonging and inclusion in a supportive community. Providing tailored resources to address their unique needs.

A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Are you joining our frontline delivery team?

This booklet contains practical information about joining our final mile delivery team at Royal Mail. Find out what you can expect from us in your first few weeks and the standards of behaviour we ask of you.
Read your welcome guide
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A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
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If you have any questions, you can chat to Penny our careers chatbot, or contact your Onboarding Coordinator.