Property and Facilities
Delivering more
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Millions of letters start their journey in our iconic post boxes, maintained by our Facilities team. From post boxes to distribution centres, each facility is crucial to our services. Based in the Northwest, our team works across the country to ensure every facility supports our colleagues and provides a smooth experience for our customers. We focus on working efficiently and creatively to make the most of our properties. We also emphasise continuous learning and development, helping our colleagues gain new skills, take on more responsibilities, and advance their careers. Join us and be part of a team that values innovation, sustainability, and excellence in property and facilities management.
Meet Stuart, Director of Property and Facilities Solutions. Watch his film to find out more about the size and scale of the estate supported by our property and facilities team.
From the post box a letter lands in, to the distribution centre where it finds its way to the right address, each of our facilities plays a key role in delivering our services.
That means an emphasis on working as effectively and innovatively as possible, so we maximise every square metre of our property’s potential. There is also an emphasis on learning and development, meaning every colleague can learn new skills and take on more responsibility to take their career forwards.
Typical roles in the Property and Facilities team
Royal Mail Property & Facilities Solutions manages one of Europe's largest corporate estates, ensuring top standards for local delivery offices, corporate offices, vehicle garages, state-of-the-art parcel super hubs and more. We're committed to reducing energy use, minimising waste, and achieving Net Zero by 2035. Join us to be part of a team that values innovation, sustainability, and excellence in property management.
The Property team is crucial to Royal Mail's transformation, offering roles like Estate Managers, Acquisition and Disposal Managers, and Property Programme and Strategic Managers. Estate Managers oversee property portfolios in specific regions and need experience managing large corporate estates and tenant-landlord relationships. Acquisition Managers should have a background in acquiring and disposing of freehold and leasehold properties with a strong commercial focus. Property Programme and Strategic Managers require a strategic, commercial outlook and experience in delivering large-scale, complex property programs. RICS qualifications are beneficial for these roles. Candidates should bring expertise in property management, strategic planning, and commercial acumen to succeed.
Our Cleaning teams are made up of site-based cleaners and mobile cleaners who cover absences and short-term vacancies across postcode areas. All our Cleaners are responsible for making sure cleanliness standards are maintained. You’ll either be based onsite at one of mail centres, parcels hubs, distribution centres or delivery offices, or traveling to various sites (for mobile roles, you’ll have a company van to use). You’ll need to be flexible and adaptable, with the ability to work independently. You’ll be responsible for performing various cleaning tasks, and ensuring all areas meet hygiene standards. Strong time management and organisational skills are essential to handle the varied workload and ensure tasks are completed on time. Good communication skills are also important for coordinating with site managers and other team members.
Site Cleaning Supervisors manage teams of cleaning operatives across multiple sites, including delivery offices, mail centres, offices, and parcel hubs. They ensure high standards of cleanliness and hygiene are maintained. You’ll need a background in Facilities Management (FM) and experience managing cleaning teams. You’ll be responsible for overseeing safety, performance, and budget management. Effective communication and leadership skills are essential to coordinate and motivate teams, to make sure all tasks are completed efficiently and to the required standards.
Engineering Technical Service Managers oversee teams of gas, fire, and safety engineers who maintain the FM side of the business. They are responsible for ensuring all engineering tasks are performed safely and efficiently. You’ll need an FM background and experience managing engineering teams. You’ll be responsible for safety, performance, and budget management. Strong leadership and problem-solving skills are crucial for managing complex technical projects and ensuring compliance with safety regulations.
Meet our people
Meet Carl. He joined Royal Mail as a mobile cleaner 21 years ago, and now manages a team of 33 staff as a Soft Services Manager. The learning and development opportunities available at Royal Mail have helped him grow in his role, overcome setbacks, and continuously develop skills to achieve his career goals.
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"I started with Royal Mail in 2003 as a mobile cleaner, covering the two postcode areas. This role taught me a lot about the cleaning industry and problem-solving, which led to my current position as Soft Services Manager (SSM). Over the years, my responsibilities have evolved from learning the job and company from the ground up to managing 39 sites with 33 staff across multiple postcode areas.
I advise taking every learning opportunity to progress. Although I was initially unsuccessful in applying for the SSM role, this motivated me to acquire more skills. When the opportunity arose again 12 months later, I succeeded. Since then, I've learned a lot about the management systems at Royal Mail and continue to develop my skills daily. I’ve completed mandatory courses and will soon attend the ILM 4 course to further my career.
Transitioning to the SSM role was challenging and out of my comfort zone, but I pushed myself to adapt and learn. My team and management have been supportive throughout. The biggest barrier I overcame was the initial setback in applying for the SSM role. I used the feedback to improve and shadowed my line manager to understand the role better. The key lesson I've learned is to view obstacles as challenges, keep trying, and continue learning."
What's in it for you?
We offer a variety of perks and benefits designed to suit your lifestyle, and support your mental, physical, financial and social wellbeing. Our standard core benefits are below, but role-specific benefits and variations may apply. You'll find these listed on the job description.
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Application process
Connect to our hiring managers
Apply online
Submit your application through our website.
Online tests
Complete required assessments online.
Phone Screening
Initial call with a Recruiter.
Interview (if applicable)
Meet with the Hiring Manager.
Offer and checks
Receive offer and complete background checks.
Onboarding
Begin preparing for your new role.
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Temporary roles
We get extremely busy at certain times of year and are always looking for flexible workers to help us ensure everybody’s mail arrives on time. Find out more about temporary and seasonal jobs available near you.
Frontline roles
Who ensures every letter and parcel is delivered safely to its destination? Our frontline operations teams form an essential network transporting and delivering mail, and maintaining thousands of vehicles, machines, properties and facilities across our network. Find out where you could make a difference.
What matters to us
Learn more about what matters to us. We're committed to creating an inclusive space where everyone can thrive personally and professionally, and using our platform to support our communities and the planet.
Discover more
Temporary roles
We get extremely busy at certain times of year and are always looking for flexible workers to help us ensure everybody’s mail arrives on time. Find out more about temporary and seasonal jobs available near you.
Frontline roles
Who ensures every letter and parcel is delivered safely to its destination? Our frontline operations teams form an essential network transporting and delivering mail, and maintaining thousands of vehicles, machines, properties and facilities across our network. Find out where you could make a difference.
What matters to us
Learn more about what matters to us. We're committed to creating an inclusive space where everyone can thrive personally and professionally, and using our platform to support our communities and the planet.