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Frontline roles

As the cornerstone of our company, Company Engineers always aspire to be the best in the industry. Whether coding, building, hacking, designing, or testing

It takes a complex network to keep the country connected.

Our frontline teams know what it means to deliver for the nation. They’re the iconic face of Royal Mail, forming an essential network that keeps our pipeline moving. We don’t just rely on our Posties to deliver to your front door. Our mail pipeline relies on a nationwide team of engineers, vehicle technicians, drivers, cleaners, customer service advisors, operations managers, and transport and logistics experts. All play an essential part in keeping the UK connected.
 

Wherever you join us, you’ll be part of a supportive team in a role that offers you the chance to grow a career that works for you, with benefits that support you and your family. Sometimes challenging but always rewarding, It’s more than a job - it’s something you can be proud of.

A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Choose your route to start your journey

Delivery and Sorting

Our Posties and delivery drivers are the recognisable face of Royal Mail, delivering to doorsteps across the nation. Working with our sorting teams, they ensure every letter and parcel reaches the right address safely. If you’re looking for an active role that makes a difference in your community, join us and discover what it means to deliver for the nation.

Find out more about Delivery and Sorting

Operations Management

Can you coach, lead and motivate diverse teams to perform at their best? We work on an enormous scale, but it’s the impact of every individual that makes the difference. If you’re an experienced people manager and team leader with a continuous improvement mindset, join us and help deliver more than mail.

Find out more about Operations Management

Fleet maintenance

With every vehicle covering thousands of miles a year, our Fleet team keeps them roadworthy. If you have an IMI Level 3 qualification in Light and Heavy vehicle maintenance, you can help keep us on the road, innovate with electric and hydrogen vehicles and enhance road safety. Join us to make an impact daily and contribute to a greener, safer and more successful Royal Mail. 

Find out more about Fleet Maintenance

Engineering

At Royal Mail engineering, our ambition is limitless, and there are no constraints on what can be created to meet our goals. We’re looking for data-led, logical thinkers and hands-on problem solvers to tackle everything from day-to-day engineering challenges to complex, technologically advanced projects. Join us and you’ll work with a talented team to help us continuously improve through innovation and automation.

Find out more about engineering careers

Drivers

Who gets the mail from A to B? Our drivers form an essential network between more than 1,000 distribution centres, ensuring speedy deliveries nationwide. If you hold a valid UK Class 1 (C+E) or Category C1 licence, are comfortable working a variety of shifts, and are interested in a role that doesn’t require overnights, find out more about driving roles near you.

Find out more about driving careers

Property and Facilities

The Royal Mail Property & Facilities Solutions team maintains and upgrades over 2,600 sites and thousands of post boxes. If you’re looking for opportunities in property and facilities management, join us to help maintain one of Europe's largest estates, supporting our goal to drive sustainability, and achieve Net Zero final mile delivery by 2035.

Find out more about Property and Facilities

Customer Service and Administration

Our Customer Service team ensures every customer feels heard and valued, handling queries from across the UK. Our administration teams manage tasks across various teams to keep operations running smoothly. If you’re a logical thinker and dedicated problem-solver looking for role where you can make a difference, join us and be a vital part of our success.

Find out more about Customer Service and Administration
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

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We’re working together to build strong communities inside and outside.
person loading a mail cage onto a lorry
man holding a parcel closing a van door
person sorting letters on a machine
three engineers working on a machine
two mechanics working under a vehicle
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Parcelforce Worldwide

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Parcelforce worldwide

Parcelforce is our dedicated Express parcels business. With 54 delivery depots across the UK, three highly automated sorting centres and our international hub, we handle everything from birthday presents to vital business deliveries. It takes a dedicated team of colleagues across a variety of roles to help us deliver.
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A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Frontline roles with Parcelforce

LOREM IPSUM

Warehouse sorter

In this business, an eye for detail is key. As a sorter you’ll need this to ensure parcels are in the right place for delivery or dispatch.  Your main responsibilities will include unloading parcels and heavy bags from our vans, as well as scanning items so that we can track parcels through our network, sorting parcels by destination, and loading parcels on to vans ready for distribution. 

Operations managers

Our managers are adaptable problem solvers, supportive people managers and committed business leaders. You'll be responsible for one of our depots. Working closely with your management team, you'll ensure that operational plans are in place to keep the operation running efficiently, while meeting customer expectations.

Customer service

You enjoy customer interaction, have excellent communication skills, and have a great head for solving problems and making customers happy.  Either on the phone, by e-mail or face to face in our depots, you’ll be dealing with enquiries, from arranging delivery of a parcel, through to customer visits.  You’re passionate about delivering our customer promises, and taking ownership of issues that come your way to make sure they’re solved. 

Collection and delivery driver

If you enjoy driving and meeting new people, this job is for you. You'll plan routes, perform vehicle safety checks, and deliver parcels to homes and businesses. Friendly and proactive, you seek a long-term career and can lift up to 30kg. A full UK manual driving licence (Cat C1) with no more than 6 penalty points is required.

A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Connect to our hiring managers

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Apply online

Submit your application through our website.

Screening (if applicable)

Intial phone call or video call with a Recruiter.

Interview

Meet with the Hiring Manager.

Offer and checks

Receive offer and complete background checks.

Onboarding

Begin preparing for your new role.

A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
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We believe that we’re at our best when you’re at yours.

That’s why building a strong culture is important to us - once you join the flock, we have many ways for you to get involved and bring your “whole self” to your role.
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Join our Talent Community

Interested in Royal Mail but don't see the right vacancy for you today?

Join our Talent Community and get personalised job opportunities and insights from our Talent Acquisition team. 

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A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
Card text

We believe that we’re at our best when you’re at yours.

That’s why building a strong culture is important to us - once you join the flock, we have many ways for you to get involved and bring your “whole self” to your role.
Browse jobs

Discover more

Explore the stories behind our creative work place

Temporary roles

We get extremely busy at certain times of year and are always looking for flexible workers to help us ensure everybody’s mail arrives on time. Find out more about temporary and seasonal jobs available near you.

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Early Careers

At Royal Mail, the learning never stops. With a variety of apprenticeships and graduate entry programmes on offer, we give our people the training and support to keep developing themselves.

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What matters to us

Learn more about what matters to us. We're committed to creating an inclusive space where everyone can thrive personally and professionally, and using our platform to support our communities and the planet.

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A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.