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Engineering

If you’re constantly curious about how things work with a drive to innovate and improve, then you should know about engineering at Royal Mail. 
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The Engineering team is fundamental to our transformation strategy as we continuously optimise our operations. Our engineers help us to be industry leaders in automation, adopting new technologies and identifying new and efficient ways of working. They're at the forefront of technological development, innovating complete in-house solutions and leading the evolution of Royal Mail to meet the needs of today’s customers. There’s a great variety of opportunities to progress within the team, with access to training and qualifications to ensure our talented people can build a fulfilling career and achieve their goals at Royal Mail.

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Delivering more

Our engineers have automated 95% of letter processing in Royal Mail, significantly increasing capacity and accuracy. But we’re still aiming higher, with a target to upgrade our parcels and letters processes to 80% automation. This drive fuels our evolution, with exciting projects like Automated Guided Vehicles (which will be the largest single fleet in Europe), our own MES (HLC) systems and advanced parcel sortation systems. Our innovative and experimental mindset spreads across the business, reflecting our values; we are being positive and brilliant, and we’re part of Britain’s future.

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Our engineering team in numbers

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600

Maintenance Engineers work at sites around the country to keep our tech moving.

850,000

more parcels processed weekly thanks to 3 new parcel sorting machines deployed in 2024.

1.42 billion

the number of parcels our machines processed in the last 12 months.
A sense of mutual respect and mindfulness permeates our culture-in fact, it's the key to our success.

Our engineering team structure

Our teams are split into three divisions and they’re leading Royal Mail’s evolution, as we transform to meet the needs of today’s customers. 

Design engineering

This team lead the research and development from concept to development across eight engineering workstreams, including control systems, electrical design, DWS systems, conveyor systems, mechanical design, system commissioning, and operational transition.

Project engineering

Our project team drive the whole process to time, budget, and quality, including our newly developed manufacturing division.

Maintenance engineering

Our onsite automation maintenance teams are the heartbeat of the operation, ensuring our machines are working to keep up with demand. They work in a continuous improvement culture to constantly make things better by working closely with the Operations team.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Typical roles

Our engineers work in teams of 6/7, building strong relationships, solving problems together and helping each other develop, all with the support of an experienced manager who leads by example. 

We’re looking for data-led, logical thinkers to tackle everything from day-to-day engineering challenges to complex, technologically advanced projects. You’ll thrive in a fast-paced, collaborative environment, where maintaining momentum and a can-do attitude is key. Our ambition is limitless, with no constraints on what can be created to meet our goals. Whether it's constantly improving our operations, driving research and development (R&D) or ensuring ideas become reality on time and on budget - engineering keeps Royal Mail moving forward. 

As an Automation Maintenance Engineer, you’ll be crucial in keeping our mail centres and parcel hubs running smoothly. You'll handle preventative, predictive, and corrective maintenance on a variety of automation assets, work on improving processes, and support the Engineering Manager and team. You'll find and fix the causes of breakdowns, monitor equipment performance, and work with others to improve results. You'll also lead projects to make our systems better and work both on your own and with the team to reach our goals. You need to be a multi-skilled engineer with a minimum ONC Electrical Engineering / NVQ Level 3 qualification.

If you’re a hands-on problem-solver with first-hand experience of maintaining automation equipment, ideally Programme Logic Controllers (PLC), you can help us engineer the future of Royal Mail.

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As a Maintenance team leader, you'll provide proactive technical leadership and support for all engineering automation issues, ensuring maintenance is completed to high standards. You'll lead the implementation of maintenance techniques, deliver technical training, and assist in risk assessments. You’ll be responsible for developing your engineering team, driving continuous improvement and fostering an environment of innovation and collaboration. With an extensive background in automation engineering, you'll guide a competent team and collaborate with senior stakeholders. This role offers the chance to make a significant impact while growing your leadership skills.
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A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Meet our people

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Meet Sophie

Sophie is an Automation Engineer in Carlisle. She joined Royal Mail as an Apprentice and hasn’t stopped learning since. The variety of work combined with the supportive culture means she’s always learning and taking on new responsibilities. Watch her film and find out what she’s been up to.
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Meet our Engineer Apprentices

An apprenticeship offers the learning, support and hands-on experience you need to kick-start your career. Listen to some of our senior leaders who run the programme and the apprentices who are actually on it and hear what they think the opportunities are. If you’re ready to take every opportunity, this video will help show you what could be in store for you.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Interested in Engineering apprenticeship opportunities?

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Visit our Early Careers page

What's in it for you?


We offer a variety of perks and benefits designed to suit your lifestyle, and support your mental, physical, financial and social wellbeing. Our standard core benefits are below, but role-specific benefits and variations may apply. You'll find these listed on the job description. 
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Exclusive retail discounts

Save big on groceries, entertainment, fun days out for you and the family, travel and so much more. Enjoy the perks and make every penny count.
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Start with 22.5 days holiday each year and watch it grow

The longer you're with us, the more days you'll get to relax and recharge. 
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Grow a career that works for you

You’ll have excellent options to develop your career with Royal Mail, we’ll share your aspirations and help you go further.
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Save for your future

You'll be enrolled onto our standard Nest pension when you join and after 12 months you'll move onto our market-leading contributory pension scheme. Every little bit adds up, helping you save for the days ahead. Ask our chatbot for more information on how the pension scheme works.
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Paid leave for Parents

Looking after you so you can look after your new arrival. We offer paid paternity leave, enhanced maternity pay*, shared parental and adoption leave.

*subject to a qualifying period.
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Your wellbeing, our priority

Our comprehensive wellbeing programme includes access to a confidential helpline, a wellbeing portal for hints and tips across a range of subjects, access to 24/7 online GP appointments, and access to gyms in our larger sites.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Application process

Your journey to joining our team; from application to onboarding, here's what you can expect.

Apply online

Submit your application through our website.

Phone Screening (if applicable)

Initial phone call with a Recruiter.

Interview

Meet with the Hiring Manager.

Offer and checks

Receive offer and complete background checks.

Onboarding

Begin preparing for your new role.

A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Connect to our hiring managers

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Apply online

Submit your application through our website.

Phone Screening (if applicable)

Initial phone call with a Recruiter.

Interview

Meet with the Hiring Manager.

Offer and checks

Receive offer and complete background checks.

Onboarding

Begin preparing for your new role.

A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
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We believe that we’re at our best when you’re at yours.

That’s why building a strong culture is important to us - once you join the flock, we have many ways for you to get involved and bring your “whole self” to your role.
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What people are saying

What people are saying

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A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

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Explore the stories behind our creative work place

Temporary roles

We get extremely busy at certain times of year and are always looking for flexible workers to help us ensure everybody’s mail arrives on time. Find out more about temporary and seasonal jobs available near you.

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Frontline roles

Who ensures every letter and parcel is delivered safely to its destination? Our frontline operations teams form an essential network transporting and delivering mail, and maintaining thousands of vehicles, machines, properties and facilities across our network. Find out where you could make a difference.

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What matters to us

Learn more about what matters to us. We're committed to creating an inclusive space where everyone can thrive personally and professionally, and using our platform to support our communities and the planet.

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A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.