Your Wellbeing

At Royal Mail, looking after the wellbeing of our colleagues is key.  From day one, you’ll have access to a 24/7 online GP, unlimited mental health consultations and a 360 Wellbeing scorecard helping you to proactively manage your wellbeing with support from an online nutritionist and personal training facilities.  

For those times when you need additional support, our Wellbeing Hub provides support whether it’s related to your money, your health, your mind and your life. This includes support for your family too. Our confidential and independent Employee Assistance Programme,  provides you with emotional, practical and financial support. Hear from our colleagues below on how they have been supported. 

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Our people are at the heart of everything we do. Every day, colleagues go the extra mile for our customers, our communities and for each other. That's why wellbeing matters so much to us. By making the right support visible and accessible, whether for your physical health, mental health, finances, or life outside of work, we help colleagues feel supported, confident and able to do their best work. Strong support enables our people to thrive and build long-term careers with us."
Kieran Judd, Chief People Officer for Royal Mail Group

Our four pillars

  • 24/7 unlimited online GP appointments for you and your family (conditions apply)
  • Up to 8 online physiotherapy sessions for you and your partner
  • Occupational Health support
  • Let’s Talk Menopause 
  • Second Opinion Medical Consultation
  • Unlimited mental health consultations
  • Support when you need it - whether in the moment or more complex
  • Men's support groups
  • Mental health training programme
  • Employee resource groups for peer to peer support
  • Save for your future with our industry-leading pension scheme - click here to find out more.
  • Discounts on everyday expenses
  • Guidance on how to budget and save for now, and the future
  • Debt management support through independent and confidential partners
  • Rowland Hill Fund charity offering grants
  • Postal Family Fund - supporting the dreams and ambitions of postal family children
  • Carers support
  • 1:1 lifestyle coaching including nutrition and personal training consultations
  • Domestic abuse guidance and support
  • Flexible working options to help you balance life's priorities
  • Cancer Assist support 

Occupational Health

To support your physical health and mental wellbeing at work, we've partnered with Health Partners, the UK's leading provider of workplace health services. Together, we deliver an occupational health service designed to help you continue to do your job comfortably and effectively when you need additional support. This also includes a new drugs and alcohol rehabilitation service. 

Note: Some roles require a medical assessment or are subject to For Cause drug and alcohol screening. If you take prescribed medication that may affect your ability to undertake the role safely, or could affect the outcome of a screening test, please let us know during the recruitment process. Each case will be considered individually with support from Occupational Health where appropriate.

Flexible working & time off work

From your first day with us, you can request flexible working options. This will vary depending on your role and can include;
  • Job sharing
  • Part-time working
  • Term Time Working
  • Changing your Hours
  • Hybrid/ Remote Working
  • Career Breaks (after two years continuous service)
 

We offer various time off work arrangements, to support you during times when things may happen which are unpredictable, and you need to take some time away from work.

Employee resource groups

We value every employee and strive to create a safe and inclusive culture where everyone feels they belong. Our employee resource groups offer a way for you to connect with colleagues across the organisation and celebrate what makes each of us unique. These groups are open to everyone in the business.

Menopause Support

As a Menopause Friendly accredited employer, we're committed to providing support, resources and understanding to help colleagues feel valued and supported at every stage of life.

Hear from our people

Discover how our wellbeing app and mental health resources have proved to be essential for employees Stewart and Charley, showcasing the supportive environment we provide for our team and their loved ones.

“It has been a massive benefit to have my wife and son on the service, my wife had been on an NHS wait list for several years just for physio (some covid impact on delays) and from booking her consultation an entire 8 session face to face therapy programme was completed within 10 weeks!”
Chris O'Keefe
Postie
"I used Help@Hand GP service soon after joining Royal Mail. It was really easy and quick to get a telelphone appointment set up and I was able to send a supporting photo to help with the consultation. I could easily fit the appointment into my day and I found the GP both friendly and professional. I think it's a brilliant service to complement your local GP and would recommend. Speedy, supportive and professional is how I would sum it up!"
Helen James
Talent Manager

Discover more

Frontline roles

Who ensures every letter and parcel is delivered safely to its destination? Our frontline operations teams form an essential network transporting and delivering mail, and maintaining thousands of vehicles, machines, properties and facilities across our network. Find out where you could make a difference.

What matters to us

Learn more about what matters to us. We're committed to creating an inclusive space where everyone can thrive personally and professionally, and using our platform to support our communities and the planet.

Head Office roles

We're looking for top talent across all areas of our business to drive our growth and transformation. Find out more about exciting opportunities in human resources, finance, sales and marketing, technology and more.