Parcelforce Worldwide
Our success is driven by our amazing team.
That's why we focus on attracting, developing, and retaining the best talent. As part of the Royal Mail Group, we offer a wide range of services for both businesses and customers, covering deliveries across the UK and internationally. We’re passionate about creating a supportive environment where our employees can thrive, no matter what career path they choose.
If you have a ‘can do’ attitude and a passion for great customer service, we’d love to hear from you. Check out our current vacancies below and find a rewarding role with Parcelforce! It’s more than a job, it’s something you can be proud of.
Explore our typical roles
In this business, an eye for detail is key. As a sorter you’ll need this to ensure parcels are in the right place for delivery or dispatch. Your main responsibilities will include unloading parcels and heavy bags from our vans, as well as scanning items so that we can track parcels through our network, sorting parcels by destination, and loading parcels on to vans ready for distribution.
Working as part of a team, your role is critical - if a parcel's in the wrong place, we can’t deliver our promises to our customers.
Start your day by planning your delivery route and performing vehicle safety checks. You'll collect and deliver parcels to homes and businesses, going the extra mile for our customers. Enjoy a rewarding role with best-in-industry benefits. Friendly, positive, and proactive, you're looking for a long-term career in a growing company. A team player, you build strong relationships and strive for the best results. You can lift and carry parcels up to 30kg. A full UK manual driving licence (Cat C1) with no more than 6 penalty points is required, and you'll need to show your licence at assessment.
There’s always a lot going on in operations, and that’s why we’ve got a wide range of opportunities available. Below are some of our main roles:
Delivery & Collection Managers
Our Delivery and Collection Managers are responsible for managing up to 50 drivers, to ensure that every day all our parcels get delivered and collected on time. You’ll be working as a key part of the depot management team, looking to constantly improve customer service and efficiency.
Customer Service Managers
Customer Service is at the heart of what we do, and as such you’ll be playing a key role in the organisation, liaising between our customers and operations on a daily basis to ensure we’re delivering on our promises, as well as developing the customer service team to deal with day to day enquiries.
Operations Managers
Responsible for one of our depots, you’ll be working closely with your management team to ensure that operational plans are in place to keep the operation running efficiently, while meeting customer expectations, as well as being profit and loss accountable.
Hub Managers
With over 400 colleagues, our hubs are a hive of activity, using cutting edge automation to sort and distribute tens of thousands of parcels a night.You’ll be able to get the best out of people while working in a fast paced environment, where meeting the dispatch time is key.
Contact Centre Managers
Managing one of our inbound or outbound call teams, you’ll be strong at motivating your team to help the business meet sales and customer service targets.
You enjoy customer interaction, have excellent communication skills, and have a great head for solving problems and making customers happy. Either on the phone, by e-mail or face to face in our depots, you’ll be dealing with enquiries, from arranging delivery of a parcel, through to customer visits. You’re passionate about delivering our customer promises, and taking ownership of issues that come your way to make sure they’re solved.
Your Benefits
Your Wellbeing, Our Priority
Our wellbeing programme offers free 24/7 support for physical, mental, financial, and social health, including a confidential helpline, advice portal, and Help@Hand with online GP appointments and more. Click here to find out more.
Annual leave rising with length of service
You’ll enjoy 22.5 days of annual leave to relax and recharge, increasing the longer you’re with us.
Supportive and generous company sick pay
Our company sick pay scheme offers reassurance and support during periods of ill health, helping you focus on getting better when you need it most.*
*Subject to a qualifying period.
Grow a career that works for you
Opportunity and support to grow your career through a wide range of learning and development resources, including the Royal Mail Academy, helping you build new skills and explore new opportunities.
Save for your future
You’ll join our market leading contributory pension scheme, designed to help you build long term financial security. Ask our chatbot, Penny, for more information on how the pension scheme works.
*Subject to a qualifying period.
Paid leave for parents
We offer paid paternity leave, enhanced maternity pay*, shared parental leave and adoption leave, supporting you as you welcome your new arrival.
*Subject to a qualifying period.
Additional benefits through My Bundle+
Access your personal My Bundle+ account with 800+ retail and lifestyle offers, including savings on groceries, days out, holidays and household bills. You can also choose from direct purchase options like a Healthcare Cashplan, Dental Cover, Travel and Life Insurance, Hospital & Death Benefit Plans and Critical Illness cover, with some employer funded benefits available depending on your role and contract.
Investing in you
Depending on your role and experience, you’ll have an induction programme to get you up to speed and help you excel in your role.
We offer a range of targeted programmes, from established management development schemes and customer service training leading to NVQ’s, to Women’s Development and Community based opportunities.
Whether you’re just starting out or at the top of your profession, there are fantastic opportunities for you to grow your career with us.
Application process
Connect to our hiring managers
Apply online
Submit your application through our website.
Online tests
Complete required assessments online.
Interview
Meet with the Hiring Manager.
Offer and checks
Receive offer and complete background checks.
Onboarding
Begin preparing for your new role.
Discover more
Temporary roles
We get extremely busy at certain times of year and are always looking for flexible workers to help us ensure everybody’s mail arrives on time. Find out more about temporary and seasonal jobs available near you.
Early Careers
At Royal Mail, the learning never stops. With a variety of apprenticeships and graduate entry programmes on offer, we give our people the training and support to keep developing themselves.
Head Office roles
We're looking for top talent across all areas of our business to drive our growth and transformation. Find out more about exciting opportunities in human resources, finance, sales and marketing, technology and more.