United States

Technology

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We’re transforming. From AI and automation, to big data, our Technology team are driving change across our business and helping us to become a stronger, faster and better Royal Mail than ever before. We work to keep the lights on for our workforce and the nation; preventing Cyber threats, improving customer experiences and supporting the services that deliver for the nation.

Delivering more

We represent the people who believe in us. By working together to develop new innovations that touch every part of our organisation, we’re making sure we can keep connecting millions of customers. Joining this team, you’ll discover scale, opportunity and trust at every turn. You’ll help create a digitally connected culture servicing exploding customer demand. And you’ll help the world to realise there is more to us than mail.

Our technology team in numbers

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130,000

employees connected by our network.

650

million daily data points generated.

26

billion letters and parcels delivered.

Typical roles in technology

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We handle a huge amount of personal data and millions of transactions every day, so keeping our data and information safe is a full-time priority for our Cyber Security team.

We are the minds behind the prevention, detection and remediation of digital threats and protecting the enormous amount of sensitive data involved in our operation. Working on such a broad scale guarantees complexity and variety; it also means we're having an impact on a huge number of people across the business on a daily basis.


Joining this team, you’ll be part of an energetic, high focus environment driven by great leadership and purpose. We're in a phase of transformation, it's up us to find new ways of doing things that are consistent, efficient and of the highest standard. This is your chance to be a part of something exciting.

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We collaborate with colleagues, suppliers, and all kinds of stakeholders to keep everything running smoothly behind the scenes.

The scale of the tech behind our operation is almost unfathomable. That's why it takes a talented team to design, create and run the systems and processes that keep everything moving. With that challenge comes variety, as we collaborate across the business, solving a range of problems for all kinds of colleagues. But you'll always find the support to get the job done. Our teams are tight knit, so whether you’re working day or night, you’ll be surrounded by friends who’ll support you as you keep our IT estate operating effectively.


The key to succeeding in this team is a love of learning more about tech and supporting people in every way we can, while never losing sight of the fact that we're playing a key role in delivering billions of letters and parcels across the UK. As we continue to transform and evolve, tech has an even bigger part to play in the future. We're at the forefront of that evolution, making sure that no matter what the demand, we can deliver for customers across the nation.

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We're helping to drive our transformation, using the latest tech to uncover fascinating and business-critical insight from enormous datasets.

We're helping to drive our transformation, using the latest tech to uncover fascinating and business-critical insight from enormous datasets.Wherever efficiency is needed, data has a key role to play. We deliver 26 billion items a year to 30 million addresses; it can not be overstated how critical data is to our modern operation. Our Data team drive our innovations and machine learning capabilities that touch every part of our organisation.
 

We're constantly working to provide and support analytical insight, dashboards and reporting for the portfolio teams, and develop technologies that make us a stronger business. We’re a social team, and encourage diversity of thought through collaboration, networking and inspiring one another. It's not just about collecting data either, but how we use it. As we automate our operation and utilise the internet of things in more sophisticated ways, you'll be part of the team driving that transformation, shaping the future of our business.
 

We don't just invest in technology, we'll invest in you. Join us, and you’ll propel our transformation, helping us make a difference to our workforces and customers through the power of data, with opportunities around every corner.

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We translate the strategy into our technical blueprint and execute the development on our core platforms.

As we evolve and adapt, it's essential that the technology we use does as well. We are the team responsible for designing, planning, delivering and supporting technology platforms, engineering and innovations. We need to stay one step ahead and make the best use of the tools available to the business. Working on such enormous scale means there's plenty of opportunities to be more efficient, but that challenge also brings a lot of responsibility.
 

Our solutions need to be resilient to support over 26 billion deliveries a year. We work to make strategic business and technology decisions for architecture, design and investment for platforms such as RoyalMail.com, RM Shop and PDA. It's a fascinating time to join our team, not just because of the investment in technology and our people, but because of the opportunities in the road ahead. We're looking for ways to automate and optimise a 500 year old business that connects 30 million addresses across the UK. 
 

You’ll be supported and surrounded by great minds as you play a part in making our business better than ever before – an organisation transformed by technology. In our team, there’s potential for possibility and opportunities wherever you turn.

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We plan and coordinate our exciting and ambitious developments because working on the scale we do, collaboration is key.
 

In the projects and programmes teams, we work alongside a variety of tech and business teams to plan and launch business-critical projects and operations. You'll be at the cross section of our ambitious plans and investment, working with talented people, enormous data sets and the most cutting edge tech, bringing it all together to deliver results to serve customers across the UK. We’re driving change.


As a business, we're looking to the future, and we understand the role tech and automation has to play in it. We need people like you for the strategy, scheduling and co-ordination to bring those projects to life. We’re collaborators, and we’re all about agile working.
 

Join us, and you’ll be working on rewarding projects with high potential for innovation across a range of central functions. We develop and deliver transformations that touch every part of our organisation, to make sure we can keep connecting millions of customers.

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Meet our people

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"My role within the Cyber Governance and Compliance team is to maintain Industry Standard Government Frameworks and Compliance to various Cyber Security certifications.  My objective is to ensure we’re keeping our customers, suppliers and RMG team cyber-safe.

 

Our dedicated team work in collaboration with both internal and external stakeholders to adhere to best industry practices and compliance controls. These cover all levels of controls related to policies, procedures, customer cyber assurance requests,  and supplier assurance. 

 

It's exciting to work within an organisation that’s a heritage brand, whose values resonate with your individual values. This creates a sense of belonging and drives empowerment.  Royal Mail is going through a great transformation within the Cyber Security function - it’s an exciting time to join the team for anyone looking for a new challenge, who enjoys change, and is passionate about driving improvements."

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Komal Varsani
Cyber Security Governance Manager
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“Before joining Royal Mail, I studied Modern Language. I didn’t have a career in mind when I finished, but choosing Royal Mail gave me diverse opportunities across the business. As a Business Analyst, I got the opportunity to lead the design of one of our most used customer applications. After two years, I was promoted to Business Solutions Lead. I have shaped a number of strategic changes for the business. I’m proud that the work that I’m doing has an impact across the UK and my friends and family can see the exciting things I’m involved in.”

Laura McCulloch, Business Domain Architect
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“I was part of the team before applying to become a Service Change Manager, so I was aware of the skills required. Since starting this role, there have been plenty of opportunities to challenge myself. I have worked on a service improvement plan with one of our suppliers – with specific goals and deadlines to meet. I’ve discovered how important it is to build strong relationships with internal teams and suppliers, ensuring I have a reliable network of resources and maintain communication with them throughout. Some activities have required input from other teams and individuals to complete, this involved a lot of planning and collaborating to find the best way forward and keep projects going to plan.”

Tom Walton, Service Design Manager

What's in it for you?


We offer a variety of perks and benefits designed to suit your lifestyle, and support your mental, physical, financial and social wellbeing. Our standard core benefits are below, but role-specific benefits and variations may apply. You'll find these listed on the job description. 
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Exclusive retail discounts

Save big on groceries, entertainment, fun days out for you and the family, travel and so much more. Enjoy the perks and make every penny count.
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Start with 22.5 days holiday each year and watch it grow

The longer you're with us, the more days you'll get to relax and recharge. 
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Grow a career that works for you

You’ll have excellent options to develop your career with Royal Mail, we’ll share your aspirations and help you go further.
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Save for your future

You'll be enrolled onto our standard Nest pension when you join and after 12 months you'll move onto our market-leading contributory pension scheme. Every little bit adds up, helping you save for the days ahead. Ask our chatbot for more information on how the pension scheme works.
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Paid leave for Parents

Looking after you so you can look after your new arrival. We offer paid paternity leave, enhanced maternity pay*, shared parental and adoption leave.

*subject to a qualifying period.
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Your wellbeing, our priority

Our comprehensive wellbeing programme includes access to a confidential helpline, a wellbeing portal for hints and tips across a range of subjects, access to 24/7 online GP appointments, and access to gyms in our larger sites.

Application process

Your journey to joining our team; from application to onboarding, here's what you can expect.

Apply online

Submit your application through our website.

Phone Screening

Initial call with a Recruiter.

Interview

Meet with the Hiring Manager.

Offer and checks

Receive offer and complete background checks.

Onboarding

Begin preparing for your new role.

Connect to our hiring managers

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Apply online

Submit your application through our website.

Phone Screening

Initial call with a Recruiter.

Interview

Meet with the Hiring Manager.

Offer and checks

Receive offer and complete background checks.

Onboarding

Begin preparing for your new role.

Join our Talent Community

Interested in Royal Mail but don't see the right vacancy for you today?

Join our Talent Community and get personalised job opportunities and insights from our Talent Acquisition team. 

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We believe that we’re at our best when you’re at yours.

That’s why building a strong culture is important to us - once you join the flock, we have many ways for you to get involved and bring your “whole self” to your role.
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Early Careers

At Royal Mail, the learning never stops. With a variety of apprenticeships and graduate entry programmes on offer, we give our people the training and support to keep developing themselves.

Head Office roles

We looking for top talent across all areas of our business to drive our growth and transformation. Find out more about exciting opportunities in human resources, finance, sales and marketing, technology and more.

What matters to us

Learn more about what matters to us. We're committed to creating an inclusive space where everyone can thrive personally and professionally, and using our platform to support our communities and the planet.