
Technology

Delivering more
Our technology team in numbers
Typical roles in technology
We handle a huge amount of personal data and millions of transactions every day, so keeping our data and information safe is a full-time priority for our Cyber Security team.
We are the minds behind the prevention, detection and remediation of digital threats and protecting the enormous amount of sensitive data involved in our operation. Working on such a broad scale guarantees complexity and variety; it also means we're having an impact on a huge number of people across the business on a daily basis.
Joining this team, you’ll be part of an energetic, high focus environment driven by great leadership and purpose. We're in a phase of transformation, it's up us to find new ways of doing things that are consistent, efficient and of the highest standard. This is your chance to be a part of something exciting.
We collaborate with colleagues, suppliers, and all kinds of stakeholders to keep everything running smoothly behind the scenes.
The scale of the tech behind our operation is almost unfathomable. That's why it takes a talented team to design, create and run the systems and processes that keep everything moving. With that challenge comes variety, as we collaborate across the business, solving a range of problems for all kinds of colleagues. But you'll always find the support to get the job done. Our teams are tight knit, so whether you’re working day or night, you’ll be surrounded by friends who’ll support you as you keep our IT estate operating effectively.
The key to succeeding in this team is a love of learning more about tech and supporting people in every way we can, while never losing sight of the fact that we're playing a key role in delivering billions of letters and parcels across the UK. As we continue to transform and evolve, tech has an even bigger part to play in the future. We're at the forefront of that evolution, making sure that no matter what the demand, we can deliver for customers across the nation.
We're helping to drive our transformation, using the latest tech to uncover fascinating and business-critical insight from enormous datasets.
We're helping to drive our transformation, using the latest tech to uncover fascinating and business-critical insight from enormous datasets.Wherever efficiency is needed, data has a key role to play. We deliver 26 billion items a year to 30 million addresses; it can not be overstated how critical data is to our modern operation. Our Data team drive our innovations and machine learning capabilities that touch every part of our organisation.
We're constantly working to provide and support analytical insight, dashboards and reporting for the portfolio teams, and develop technologies that make us a stronger business. We’re a social team, and encourage diversity of thought through collaboration, networking and inspiring one another. It's not just about collecting data either, but how we use it. As we automate our operation and utilise the internet of things in more sophisticated ways, you'll be part of the team driving that transformation, shaping the future of our business.
We don't just invest in technology, we'll invest in you. Join us, and you’ll propel our transformation, helping us make a difference to our workforces and customers through the power of data, with opportunities around every corner.
We translate the strategy into our technical blueprint and execute the development on our core platforms.
As we evolve and adapt, it's essential that the technology we use does as well. We are the team responsible for designing, planning, delivering and supporting technology platforms, engineering and innovations. We need to stay one step ahead and make the best use of the tools available to the business. Working on such enormous scale means there's plenty of opportunities to be more efficient, but that challenge also brings a lot of responsibility.
Our solutions need to be resilient to support over 26 billion deliveries a year. We work to make strategic business and technology decisions for architecture, design and investment for platforms such as RoyalMail.com, RM Shop and PDA. It's a fascinating time to join our team, not just because of the investment in technology and our people, but because of the opportunities in the road ahead. We're looking for ways to automate and optimise a 500 year old business that connects 30 million addresses across the UK.
You’ll be supported and surrounded by great minds as you play a part in making our business better than ever before – an organisation transformed by technology. In our team, there’s potential for possibility and opportunities wherever you turn.
In the projects and programmes teams, we work alongside a variety of tech and business teams to plan and launch business-critical projects and operations. You'll be at the cross section of our ambitious plans and investment, working with talented people, enormous data sets and the most cutting edge tech, bringing it all together to deliver results to serve customers across the UK. We’re driving change.
As a business, we're looking to the future, and we understand the role tech and automation has to play in it. We need people like you for the strategy, scheduling and co-ordination to bring those projects to life. We’re collaborators, and we’re all about agile working.
Join us, and you’ll be working on rewarding projects with high potential for innovation across a range of central functions. We develop and deliver transformations that touch every part of our organisation, to make sure we can keep connecting millions of customers.
Meet our people
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"My role within the Cyber Governance and Compliance team is to maintain Industry Standard Government Frameworks and Compliance to various Cyber Security certifications. My objective is to ensure we’re keeping our customers, suppliers and RMG team cyber-safe.
Our dedicated team work in collaboration with both internal and external stakeholders to adhere to best industry practices and compliance controls. These cover all levels of controls related to policies, procedures, customer cyber assurance requests, and supplier assurance.
It's exciting to work within an organisation that’s a heritage brand, whose values resonate with your individual values. This creates a sense of belonging and drives empowerment. Royal Mail is going through a great transformation within the Cyber Security function - it’s an exciting time to join the team for anyone looking for a new challenge, who enjoys change, and is passionate about driving improvements."

“Before joining Royal Mail, I studied Modern Language. I didn’t have a career in mind when I finished, but choosing Royal Mail gave me diverse opportunities across the business. As a Business Analyst, I got the opportunity to lead the design of one of our most used customer applications. After two years, I was promoted to Business Solutions Lead. I have shaped a number of strategic changes for the business. I’m proud that the work that I’m doing has an impact across the UK and my friends and family can see the exciting things I’m involved in.”

“I was part of the team before applying to become a Service Change Manager, so I was aware of the skills required. Since starting this role, there have been plenty of opportunities to challenge myself. I have worked on a service improvement plan with one of our suppliers – with specific goals and deadlines to meet. I’ve discovered how important it is to build strong relationships with internal teams and suppliers, ensuring I have a reliable network of resources and maintain communication with them throughout. Some activities have required input from other teams and individuals to complete, this involved a lot of planning and collaborating to find the best way forward and keep projects going to plan.”
What's in it for you?
We offer a variety of perks and benefits designed to suit your lifestyle, and support your mental, physical, financial and social wellbeing. Our standard core benefits are below, but role-specific benefits and variations may apply. You'll find these listed on the job description.




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