Community and environment

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At Royal Mail, we’re proud to play a unique and vital role in the UK, providing one out of every 200 jobs in the country* and connecting the nation with our ‘one price goes anywhere’ Universal Service. We’re leading by example in the fight against climate change, preparing for a low-carbon future, and making a positive impact on our communities. As we grow and evolve, our commitment to our environmental and social goals stays strong. 

With around 130,000 employees, we’re at the heart of the nation, contributing millions to good causes and ensuring we operate with integrity and fairness. Join us in making a difference and be part of a company that truly cares about our planet and people. Read more about the progress we’ve made to achieve our goals below.

*Centre for Economics and Business Research (Cebr) research, conducted for Royal Mail in 2024.

The important numbers

We're leading by example and making great progress.

2.9 million

total amount raised for good causes in 2023-2024

6,000

electric vehicles deployed across our fleet (so far!)

100%

of the electricity we purchase as a business is renewable
A sense of mutual respect and mindfulness permeates our culture-in fact, it's the key to our success.

Our commitments

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Environmental
Steps to Zero

We aim to lead by example in helping tackle the most pressing environmental challenges facing our world, especially climate change. We have set ourselves the ambitious target of achieving a 100% zero emission final mile delivery service by 2035.
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Social
People at the heart

We recognise that we are uniquely placed to have a positive sustainable impact on the communities we serve. In 2023-24, Royal Mail contributed £2.9 million directly to good causes and charitable programmes.
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Governance
Operating with integrity

We’re committed to always running our business honestly, fairly and ethically. This extends to how we treat our people, the suppliers we choose and work with, and how we conduct ourselves as a respected UK business.

A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Supporting our planet

As the UK’s greenest parcel delivery company*, our c.81,000 posties walk up to a billion steps a day, with just over half of our delivery routes either purely or largely on foot.

We aim to be the sustainability leader in our industry, respected by communities in every postcode and valued by our people, customers and stakeholders. To achieve this, we’ve set ourselves the ambitious target of achieving a 100% zero emission final mile by 2035. We’re already taking steps towards that goal, including:

 

  • Upgrading our Postie's diesel vans with zero-emission electric vans and micro-electric vehicles
  • Using our fleet more efficiently to support and enhance delivery walking routes
  • Embracing innovation to re-invent our how we deliver for the nation, including the use of drones for remote locations
*Based on average gCO2e emissions per parcel delivered by UK parcel operators, as published by Citizens Advice 2024 Parcels League Table

We're proud of our progress so far

Here are just some of the initiatives launched and the milestones we've achieved.
Close up of van logo zero emission vehicle

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We have the UK’s largest electric vehicle (EV) delivery fleet, with c.6,000 EVs deployed and growing.
close up electric vehicle recharging

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We only purchase renewable electricity across 100% of our estate.
Van driving on country lane

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We removed flights to Jersey and the Isle of Man and replaced them with existing road and ferry services, reducing our emissions.
Lorry driving through countryside

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In 2023, we introduced hydrotreated vegetable oil (HVO) to replace diesel in many of our larger trucks, reducing their CO2  emissions by 90%.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Supporting our communities

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Royal Mail employees chose British Heart Foundation (BHF) as our National Charity Partner from the start of 2023 until the end of 2026. Our teams have been running, baking, trekking, quizzing, cycling and much more to raise vital funds for the charity. All the funds raised for BHF are being used to deliver the Community Hearts Programme, which aims to protect heart health and save lives in our communities.
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Royal Mail contributes millions to supporting good causes and issues affecting our communities. This includes our Articles for the Blind service. The service enables blind and partially sighted individuals to be sent items, such as talking books, mobility aids and relief maps, free of charge. We also support causes that are important to our employees through our matched funding programmes. We top-up the money they raise at their fundraising events and challenges.

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We aim to be the employer of choice with a diverse, equitable, and accessible culture, enabling our people and communities to thrive. As a large employer in communities across the UK, we are uniquely placed to help prepare young people for the world of work through our employability support and work experience programmes.

A sense of mutual respect and mindfulness permeates our culture-in fact, it's the key to our success.
Learn more

Be you, with us

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A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Supporting our people

We're proud to be a business that cares, and we're proud to be Royal Mail. Our people are the most important part of our success, and we're committed to giving them a place where they feel valued, listened to and looked after. Where they feel supported to overcome their personal and professional challenges and achieve their ambitions. We want them to feel a sense of belonging, to be themselves every day, and to be proud to be part of our legacy.
 
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Inclusion and belonging

We’ve got a big part to play in bringing people together and have a proud history of connecting communities across the nation. Learn more about our inclusive culture, where everyone is treated with dignity and respect.
Find out more
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Your wellbeing

We want to ensure our colleagues are healthy, safe and well at work, so as a team we can reach our potential. We're proud of the steps we've taken to enhance our health and wellbeing support for colleagues. 
Find out more
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Discover more

Explore the stories behind our creative work place

Frontline roles

Who ensures every letter and parcel is delivered safely to its destination? Our frontline operations teams form an essential network transporting and delivering mail, and maintaining thousands of vehicles, machines, properties and facilities across our network. Find out where you could make a difference.

Head Office roles

We looking for top talent across all areas of our business to drive our growth and transformation. Find out more about exciting opportunities in human resources, finance, sales and marketing, technology and more.

What matters to us

Learn more about what matters to us. We're committed to creating an inclusive space where everyone can thrive personally and professionally, and using our platform to support our communities and the planet.

A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.